I work at a rental store and everytime there is a major new release there is always one guy, out of the 100s of people who rent, that can’t get it to play on their player. It seems to be someone different each time and they range from understanding to a$$. Our employee handbook states that for there is always the chance that a DVD will simply not work on certain players. We used to sell a DVD board game that had a list of incompatible DVD players on the back.
I was just wondering why this is. I would love to be able to give a better answer to customers when this happens and if anyone has a link to an article I could show them that would be great. I’ve already printed out an article about Bluray Profile 1.0 vs Profile 2.0 since we occasionally have people complaining about that (although the vast majority of them don’t realize that they need a Bluray player to play Bluray discs to begin with).