A person has a DVD from a video library which is overdue, and they have received one reminder phone call from the business. They have not returned the video, and it is now approximately one month overdue. With no further reminders, the owner of the video store visits the home of the person and
takes the video back. They then demand the overdue fees, and become verbally abusive toward the person, and stand in the doorway, holding the door open, yelling personally insulting abuse inches from the face of the person. Is this legal? If not, what are the specific offences committed?