I work in a video store, and these are some of the things that drive me absolutely INSANE!
Leaving your returned movies on the counter instead of dropping them in the drop box (reguardless of the "PLEASE USE DROP BOX" sign).Trust me, this is the fastest and easiest way for your rental to NOT get checked in, or better yet, get picked up and taken home by another customer by mistake.But then you’ll come back and b*itch to us because your movie never got checked in?!
After signing your ticket, you hold the pen out for me and refuse to set it down until I take it from you.WHY?When there is pen cup sitting right in front of you?
"Where are your new releases?" Ummm…probably along the NEW RELEASE WALL! "Oh, they’re in alphabetical order?" No,we just put them out there randomly.
NO ONE ever has late fees.We make it up.
Is it just me or do these things annoy other video clerks?Or anyone else working in customer service?What are some of your customer-related pet peeves?
Who said I have poor customer service? These are pet peeves…EVERYONE HAS THEM. I’m just asking if anyone has any similiar experiences. Why do you think I’ve venting about it here? Because I’ve got a big ole fake smile plastered on my face when I’m standing behind the counter.